Refund policy

Effective date: August 17, 2026

Short version: 14 days, unworn, tags on, and we don't interrogate you.

1. The window

You have 14 days from the date your order is delivered to start a return or exchange.

To be accepted, the item must be:

unworn and unwashed
free of odors, stains, pet hair and damage
with the original tags still attached

We inspect returns on arrival. If an item comes back worn or washed we will contact you before doing anything, and we will send it back to you at no charge if you want it.

2. How to start one

Email hello@poorjudgmentco.com with your order number and what you'd like to do. That's the whole process. We reply within one business day with a return authorization and instructions.

You do not need to give a reason. We will not send you a survey. We will not ask for photographs unless the item arrived damaged, in which case a photo genuinely helps us sort it faster.

3. Exchanges — the easy one

Wrong size is the most common reason people write to us, and we make it the least painful thing on this page.

Email us the order number and the size you want instead. We will reserve the replacement while your return is in transit so it doesn't sell out on you.

Exchanges for a different size or color of the same product: **we cover the outbound shipping

on the replacement.**

Your first exchange is free — we email you a prepaid return label. If you need to exchange

the same order a second time, you cover the return postage.

Our shirts don't all come from the same blank, so the measurements on one product page won't necessarily match another. If you already own one of ours, check the chart on the product you're buying rather than assuming — and if you're unsure, email us first and we'll tell you.

4. What's returnable

Everything we sell is returnable under this policy, including Mystery Shirts.

You may see a line in the cart that reads "No refunds on Level 4. We did warn you." That is a joke and it is not a term of sale. This policy is the one that governs. Mystery Shirts, every tier, are covered exactly like any other item.

Not returnable: gift cards, and any item marked "final sale" on its product page at the time you bought it. If an item is final sale, we say so on the product page before you buy — never after.

5. Refunds

Once your return arrives and passes inspection — usually within 2 business days of delivery to us — we issue the refund to your original payment method.

Refund amount: the price you paid for the item, plus sales tax on it.
Original shipping charges are refunded only if the return is due to our error or a defective

item. Otherwise they are not refunded.

Your bank or card issuer typically takes 5–10 business days to post the refund after we issue

it. That part is outside our control.

We email you when the refund is issued. If it has been more than 10 business days since that email and you don't see it, contact your bank first, then email us and we will send you the transaction reference.

6. Return shipping costs

Situation	Who pays return shipping
Wrong item sent, defective, damaged in transit, or our error	We do. We email you a prepaid label.
Size or color exchange, first time	We do. Prepaid label.
Second exchange on the same order	You do.
You changed your mind	You do.

We recommend a tracked service. We can only refund what we receive, and an untracked parcel that doesn't arrive is very hard for either of us to resolve.

7. Damaged, defective, or wrong item

Email hello@poorjudgmentco.com within 14 days of delivery with your order number and a photo. We will send a replacement or a full refund, whichever you prefer, and we will cover all shipping. We are not going to make you fight for this.

Print flaws, seam failures, holes and misprints all count. Normal fading of a screen print over years of washing does not — that is how the print is supposed to age.

8. Lost or stolen packages

If tracking shows delivered and you don't have it, contact us. We'll open a carrier investigation and we'll work it out with you. Risk of loss passes on delivery, but in practice we would rather keep a customer than win an argument about a $38 shirt.

9. Cancellations and address changes

Email us as soon as possible. We ship fast, so the window is short — usually a couple of hours. If we have already handed it to the carrier we will handle it as a return once it reaches you.

10. Gifts

If the item was a gift and you have the order number, we can process an exchange or issue store credit to you rather than a refund to the original purchaser. Tell us that's what you'd like.